Unable to cancel a subscription or get a refund!

What a frustrating company to deal with. They definitely don't consider your "wellness" when trying to cancel a membership.

I unfortunately took a subscription out with them, which I paid in full upfront as I didn't want any debit orders going off for months at a time.

So after 6 months, without any followup or notification, they though it best to debit my bank account and reactivate a subscription. No call to see if the products worked, which it hasn't, or to find out if I'm still happy with the products they suggested I make use of in order to perhaps recommend something new or different.

So I immediately sent an email instructing the cancellation of the reactivated subscription without my consent. Money was taken from my account without the products being sent or delivered yet. I refused delivery of the products after I complained and returned it to sender.

I refuse to talk to anyone at this company. I have revoked the Debicheck mandate on my bank account. I have sent clear instructions to stop the debit order on my account.

All I want from IPS is to refund the ********** transaction, delete my details from their database and forget about me.

Save yourself the trouble and don't sign up! Rather buy the products upfront, you will have less hassles.