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Chevonne H

1 reviews | Active since Jan 2024

27 Mar 2024, 07:09

**Title: Beware: Unfounded Charges and Poor Customer Service at IPS Health**

I recently had a truly disappointing experience with IPS Health that left me both frustrated and incredulous. After innocently registering on their website to browse their products, I was bombarded with calls from their sales team, despite repeatedly explaining that I was just browsing.

To make matters worse, I eventually received what can only be described as a lackluster "hamper" from them. Following this, I received an invoice for R0.00 for the hamper, which was fine, as it was a complimentary gift from 2022.

However, the real shock came when a debt collector contacted me claiming I owed IPS Health over R1000.00. This left me utterly bewildered, as I had no recollection of placing any order with them.

Upon investigating further, I found no history of any invoice, order, or delivery confirmation in my account. Their system supposedly emails invoices automatically upon successful delivery, yet I had nothing of the sort in my records.

What astounds me even more is that IPS Health seems to have no concrete evidence of this alleged order. They provided a random date and address for delivery, but nothing substantiating the claim.

In this digital age, where every transaction leaves a trace, it is shocking that they cannot provide any proof of my supposed purchase. It is deeply concerning that they would resort to such tactics, even after two years, by handing me over to debt collectors without a shred of evidence.

The lack of accountability and professionalism displayed by IPS Health is simply unacceptable. I can only imagine the distress this could cause someone who is not equipped to handle such baseless accusations.

Thankfully, I have sought legal advice and will be pursuing this matter further. This experience has left me not only dissatisfied but also concerned for others who might find themselves in a similar situation.

In conclusion, my advice to anyone considering IPS Health products or services is to proceed with caution. The company's handling of customer accounts and their willingness to falsely accuse without evidence is deeply troubling and warrants serious reconsideration.

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Replies (2)
IPS Health & Wellness
IPS Health & Wellness's reply03 Apr 2024, 12:41
Official
Dear Chevonne, we've received your review. 

Thank you for taking the time to explain your situation in such detail. This really helped us to find a missing link in what happened on your profile. 
We sincerely apologise for any miscommunication and/or error on our side. 

As per our telephonic discussion, your profile was corrected and no further funds are outstanding at IPS Health & Wellness. 

Please do not hesitate to reach out to our Client Care department for any future queries. We're here to assist you! 
You can simply reply on the confirmation email we just sent.

Have a healthy day! 
Elanda - Client Care Assistant Manager
IPS Health & Wellness
IPS Health & Wellness's reply03 Apr 2024, 12:41
Official
Dear Chevonne, we've received your review. 

Thank you for taking the time to explain your situation in such detail. This really helped us to find a missing link in what happened on your profile. 
We sincerely apologise for any miscommunication and/or error on our side. 

As per our telephonic discussion, your profile was corrected and no further funds are outstanding at IPS Health & Wellness. 

Please do not hesitate to reach out to our Client Care department for any future queries. We're here to assist you! 
You can simply reply on the confirmation email we just sent.

Have a healthy day! 
Elanda - Client Care Assistant Manager