Subscription Cancelletion a problem?

I sent through a cancellation for my subscription on the 15th May, citing personal financial reasons. I then got a call from a Leandri,assume from a retention team (doing what they are paid to do) I confirmed the contents of my email. On the 27th September I sent an email checking how many installments I had left and got a reply :''Products as is / Term 6 (3 Left) / Prem @ R 288.00 effective 2017/05/25 /next boxes – stay the Same'' I responded and asked what that mean as I have asked for my subscription to be cancelled .This is the respond I got from some unprofessional Client care Liason:''It means that you don’t want to change anything. It’s no problem, the calls are recorded. We will sort it out for you. Please be on the lookout for a call from our consultant(still waiting for that call). Then on the 2nd October I get an sms :''Dear Customer, your IPS Health and Wellness order was loaded into the Courier vehicle for delivery today. Your order number ********** 3S7. I am not calling IPS to explain myself again and hopefully someone at IPS will attend to this .