Poor service

It's been a month taking your meds with no change ..I tried to contact you guys several times but no response at all....and when I took the medication I was told they will do follow up and check if they treating me well or not if not they will collect their medication but noo I haven't heard from them instead they debited irregardless whether I'm good or not doesn't bother them.il go to their offices and drop it off..poor service