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Conan C
1 reviews | Active since Mar 2024
26 Mar 2024, 16:39
Paying for pharmaceuticals I don't use
After I signed with platinum life, I got a call from IPS and they told me about there products, which I wasn't interested in... They however did assure me that I wouldn't have to pay for anything if I'm not happy with it. Well I'm not happy with it, I don't use the products and I've paying them for it for the longest time, all I want is to stop paying because I don't use the stuff and it has crippled me financially.
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IPS Health & Wellness's replyOfficial
26 Mar 2024, 16:57Good day, Conan. We've received your complaint.
Kindly note we've never received communication from you that you wouldn't like to continue with the products.
This is the first communication received. In future, please contact our Client Care department on *** or ***.
Please note the monthly amounts and a risk reversal period would have been discussed with you in the initial sales call/s. The risk reversal start from the day of your delivery so you can make an informed decision. An invoice would have been included in both your deliveries stating the outstanding amount and it includes our contact information.
I've logged your request with the relevant department, who will be in contact with you in the next 2 working days.
Please feel free to contact us should you require further assistance.
Elanda - Client Care Assistant Manager
Kindly note we've never received communication from you that you wouldn't like to continue with the products.
This is the first communication received. In future, please contact our Client Care department on *** or ***.
Please note the monthly amounts and a risk reversal period would have been discussed with you in the initial sales call/s. The risk reversal start from the day of your delivery so you can make an informed decision. An invoice would have been included in both your deliveries stating the outstanding amount and it includes our contact information.
I've logged your request with the relevant department, who will be in contact with you in the next 2 working days.
Please feel free to contact us should you require further assistance.
Elanda - Client Care Assistant Manager
IPS Health & Wellness's reply26 Mar 2024, 16:57
Official
Good day, Conan. We've received your complaint.
Kindly note we've never received communication from you that you wouldn't like to continue with the products.
This is the first communication received. In future, please contact our Client Care department on *** or ***.
Please note the monthly amounts and a risk reversal period would have been discussed with you in the initial sales call/s. The risk reversal start from the day of your delivery so you can make an informed decision. An invoice would have been included in both your deliveries stating the outstanding amount and it includes our contact information.
I've logged your request with the relevant department, who will be in contact with you in the next 2 working days.
Please feel free to contact us should you require further assistance.
Elanda - Client Care Assistant Manager
Kindly note we've never received communication from you that you wouldn't like to continue with the products.
This is the first communication received. In future, please contact our Client Care department on *** or ***.
Please note the monthly amounts and a risk reversal period would have been discussed with you in the initial sales call/s. The risk reversal start from the day of your delivery so you can make an informed decision. An invoice would have been included in both your deliveries stating the outstanding amount and it includes our contact information.
I've logged your request with the relevant department, who will be in contact with you in the next 2 working days.
Please feel free to contact us should you require further assistance.
Elanda - Client Care Assistant Manager