Pathetic Service between Provider and Courier

I contacted IPS Health as i was interested in their vitamins on the week of 13 April 2022 i was called by Ashley and he explained to me the debit order process and how the vitamins work and promised that my pills will be shipped in 7 days which was supposed to be the 21st of April 2023. I kept on getting sms from DPD Laser that my parcel is out for delivery from 25th April to date, then i sent an email to IPS Health as i tried speaking to Ashley and they gave me someone else to speak to, what irritates me is like i must always explain myself to a new person everyday , at this stage to they are *********** together with their courier partner i just want to cancel the agreement and pay whatever is due and not have to deal with IPS Health or DPD Laser courier ever..I sent them an email on 2 May and a guy named Quientin rep**** and told me he spoke to DPD and my parcel will be delivered on 2nd May and asked who will receive it (i wrote my work adress and said they should leave it with security) even today the 4th May 2023 @12:56 my parcel isnt there this is tiring that i have to tell the same thing to different people everyday and it is a complete waste of my time, now everyday for the past 8 days i have been getting the same sms that my parcel is out for delivery, i cannot deal with such incompetence the whole time i want out,