Pathetic service

Absolutely pathetic service. I received a call from IPS offering me their collagen. I was assured I would receive a sample of the product to try out and then decide on whether I would continue using this product. To date there has been no delivery of the product or even a courtesy to send an update on the reason for the delay. They have however managed to debit my account for this item. When I called to cancel the entire transaction, I was informed the product was still at the warehouse. I will await my money being returned to my account.