Parcel missing?

Placed an order about 2 weeks ago. Received sms on 19 August 2022 that the parcel is out for delivery. By 3 that afternoon I haven't received anything yet and phoned the courier company to find out if the driver is close by as we were all about to leave at the office. The lady on the other side asked me to hold on as the system was slow, but after a while the call was cut off. I phoned again and after explaining the lady said to me they can't help me as they can't track a driver and could also not give me an estimated time of delivery. I asked to speak to someone who could assist me as I just spoke to someone that was willing to check for me. I was again asked to hold on and had to explain the story for the third time to someone else. After I was asked again to hold on, the call was cut again. A few days later someone from the courier company phoned me and asked if I received the parcel. I said no and he put the phone down. I tried to reach someone at this number I was called from with no reply. I requested that someone contacted me by completing the form on the courier company's website. Nobody bothered to contact me. Another few days later I received another call from the courier company to ask if I received my parcel yet. When I asked what was going on the person told me they are looking for it. Later during the conversation I was told that the driver was off sick. I still don't know what happened to my order. After 1 and a half weeks has passed since I received the sms about delivery I contacted IPS and told them the whole story. Apparently they weren't aware of the situation. I requested that they cancel my order and all future orders as well as I am not interested in buying from them again and go through this every time. The consultant only said she was sorry and that she would put my account on hold and that someone would call me in 5 days. The next day a driver from the courier company pitched at my work with something that looks like the barcode they use on their parcels and asked me if I received it. Its now another 2 days later and no word from anybody. 1 September 2022