*** - Cancellation Demand

The biggest **** ever. ***. The service agents are trained to be bogus and devious with their responses. Claiming all sort of excuses not to refund customers fair and reasonable requests. The current matter has been going on 4 moths. Was ordered to returned the product, before IPS can consider cancellation or refunding. Yet after returning the x8 items as agreed, their reply is simply, you only returned x7, therefore we cannot refund you the product. They even failed to acknowledge that they received the package as stipulated under their own T&C, yet they blame the client. How do they evidence the return, how to do assess the value. You never get further than the single call, they refuse to forward call recordings to validate their position, there is no call referenced to trace back what was said. This company is a **** and irritation out in the market. Well done to CHARLIZE GAGE, for failing in giving a call to the customer to first validate the situation. just a email, you only returned 7. Proof to me that you did not take a bottle out and now blame the customer.