IPS & Wellness bad business

I cannot give these people a zero rating but I would if i could. My Mother-in-law has dementia and IPS & wellness contacted her, sold vitamins and sent it to her then created a debit order which I picked up and stopped. To date no statement of any kind or how much she owes and had I not stopped the debit order (due to her incapacities to understand what is going on around her) they would have continued debiting maybe for a very long time. Now we stopped the order to get their attention, received only one call and they did not even say how much my mother-in-law owes so we can settle the account ASAP and then next moment Debt collectors. I detest these call agents who pray on people like my Mother-in-law who have no idea what they are buying, its disgraceful.