aW
amelia W
1 reviews | Active since Dec 2015
19 Feb 2024, 10:20
IPS WELLNESS
I noticed an amount of R384.00 going off my account every month for IPS. I contacted my bank to stop this, and they advised they cannot stop the debit order, and i must contact IPS. i send numerous e mails, to eventually get a response, to advise me that a consultant will contact me. Then i was advised there is an account that has been handed over to collect...which had nothing to do with me. I was called by a consultant only to be told, they cannot refund me (R13 039.76), but i can log on to their website and order supplements for this amount. I did not give ANY consent for this to be deducted/ nor am i interested in buying anything from them. They refuse to refund my money which was actually taken ********ly. I am now logging a ***** case with SAP to investigate and an Attorney will proceed in recovering my money. BE WARNED PUBLIC!!! CHECK YOUR STATEMENTS!!!!
Helpful (0)
Replies (6)0
Replies (6)
IPS Health & Wellness's replyOfficial
19 Feb 2024, 14:44Good day Amelia,
We've received your post and your profile is currently under investigation.
Feedback will follow shortly.
IPS Health & Wellness Team
We've received your post and your profile is currently under investigation.
Feedback will follow shortly.
IPS Health & Wellness Team
IPS Health & Wellness's reply19 Feb 2024, 14:44
Official
Good day Amelia,
We've received your post and your profile is currently under investigation.
Feedback will follow shortly.
IPS Health & Wellness Team
We've received your post and your profile is currently under investigation.
Feedback will follow shortly.
IPS Health & Wellness Team
IPS Health & Wellness's replyOfficial
20 Feb 2024, 10:47Dear Ameila, thank you for taking my call today.
Unfortunately I did not have the opportunity to complete the conversation with you.
We checked all our records and found the following:
1st email correspondence received:
1 February 2024 at 14:09 via the website
1 February 2024 at 14:11 via direct email
Your personal consultant tried getting in touch with you for a while, and reached you on 9 February 2024 when the membership was cancelled.
Kindly note you signed up for a Collagen membership in September 2020. These products still have an outstanding amount.
You also signed up for a month-to-month membership in August 2022.
Our Quality Control department listened to the validity of this call, and found that everything was done correctly. The sale was agreed to.
This membership entails a monthly payment R383.25 where you receive R512.71 to spend on our online store as you wish. This membership gives you the ability to order as you need, but also allows you to shop from the lifestyle products listed on the website.
We checked our SMS records - Monthly SMSes were sent to your cell number showing you have a Health Bucks membership and the number of points you have accumulated so far.
Here is one of the SMSes you received:
Great news ####! You have earned ####.## Health Bucks for your IPS wallet. You can start spending them NOW! The voucher code to access your Health Bucks is HB########! Click here to start shopping https://www.ipshealth.co.za/shop/
Your team at IPS Health & Wellness
As mentioned before, this is a month-to-month membership and can be stopped at any time.
The first correspondence we received from you was in February 2024 when we cancelled the membership for you.
I hope this clarifies the matter.
Please do not hesitate to let us know should you need further assistance.
Have a healthy day!
Elanda - IPS Client Care Assistant Manager
Unfortunately I did not have the opportunity to complete the conversation with you.
We checked all our records and found the following:
1st email correspondence received:
1 February 2024 at 14:09 via the website
1 February 2024 at 14:11 via direct email
Your personal consultant tried getting in touch with you for a while, and reached you on 9 February 2024 when the membership was cancelled.
Kindly note you signed up for a Collagen membership in September 2020. These products still have an outstanding amount.
You also signed up for a month-to-month membership in August 2022.
Our Quality Control department listened to the validity of this call, and found that everything was done correctly. The sale was agreed to.
This membership entails a monthly payment R383.25 where you receive R512.71 to spend on our online store as you wish. This membership gives you the ability to order as you need, but also allows you to shop from the lifestyle products listed on the website.
We checked our SMS records - Monthly SMSes were sent to your cell number showing you have a Health Bucks membership and the number of points you have accumulated so far.
Here is one of the SMSes you received:
Great news ####! You have earned ####.## Health Bucks for your IPS wallet. You can start spending them NOW! The voucher code to access your Health Bucks is HB########! Click here to start shopping https://www.ipshealth.co.za/shop/
Your team at IPS Health & Wellness
As mentioned before, this is a month-to-month membership and can be stopped at any time.
The first correspondence we received from you was in February 2024 when we cancelled the membership for you.
I hope this clarifies the matter.
Please do not hesitate to let us know should you need further assistance.
Have a healthy day!
Elanda - IPS Client Care Assistant Manager
IPS Health & Wellness's reply20 Feb 2024, 10:47
Official
Dear Ameila, thank you for taking my call today.
Unfortunately I did not have the opportunity to complete the conversation with you.
We checked all our records and found the following:
1st email correspondence received:
1 February 2024 at 14:09 via the website
1 February 2024 at 14:11 via direct email
Your personal consultant tried getting in touch with you for a while, and reached you on 9 February 2024 when the membership was cancelled.
Kindly note you signed up for a Collagen membership in September 2020. These products still have an outstanding amount.
You also signed up for a month-to-month membership in August 2022.
Our Quality Control department listened to the validity of this call, and found that everything was done correctly. The sale was agreed to.
This membership entails a monthly payment R383.25 where you receive R512.71 to spend on our online store as you wish. This membership gives you the ability to order as you need, but also allows you to shop from the lifestyle products listed on the website.
We checked our SMS records - Monthly SMSes were sent to your cell number showing you have a Health Bucks membership and the number of points you have accumulated so far.
Here is one of the SMSes you received:
Great news ####! You have earned ####.## Health Bucks for your IPS wallet. You can start spending them NOW! The voucher code to access your Health Bucks is HB########! Click here to start shopping https://www.ipshealth.co.za/shop/
Your team at IPS Health & Wellness
As mentioned before, this is a month-to-month membership and can be stopped at any time.
The first correspondence we received from you was in February 2024 when we cancelled the membership for you.
I hope this clarifies the matter.
Please do not hesitate to let us know should you need further assistance.
Have a healthy day!
Elanda - IPS Client Care Assistant Manager
Unfortunately I did not have the opportunity to complete the conversation with you.
We checked all our records and found the following:
1st email correspondence received:
1 February 2024 at 14:09 via the website
1 February 2024 at 14:11 via direct email
Your personal consultant tried getting in touch with you for a while, and reached you on 9 February 2024 when the membership was cancelled.
Kindly note you signed up for a Collagen membership in September 2020. These products still have an outstanding amount.
You also signed up for a month-to-month membership in August 2022.
Our Quality Control department listened to the validity of this call, and found that everything was done correctly. The sale was agreed to.
This membership entails a monthly payment R383.25 where you receive R512.71 to spend on our online store as you wish. This membership gives you the ability to order as you need, but also allows you to shop from the lifestyle products listed on the website.
We checked our SMS records - Monthly SMSes were sent to your cell number showing you have a Health Bucks membership and the number of points you have accumulated so far.
Here is one of the SMSes you received:
Great news ####! You have earned ####.## Health Bucks for your IPS wallet. You can start spending them NOW! The voucher code to access your Health Bucks is HB########! Click here to start shopping https://www.ipshealth.co.za/shop/
Your team at IPS Health & Wellness
As mentioned before, this is a month-to-month membership and can be stopped at any time.
The first correspondence we received from you was in February 2024 when we cancelled the membership for you.
I hope this clarifies the matter.
Please do not hesitate to let us know should you need further assistance.
Have a healthy day!
Elanda - IPS Client Care Assistant Manager
aW
amelia W's updateReviewer Update
20 Feb 2024, 10:58This is REALLY a joke. HOW can you say there is an outstanding amount from 2020....and you still take R383.25 every month!!!! This is 4 years LATER.....Out of 13 000 YOU GIVE ME R512.71 to spend. WHAT is the "SO CALLED" Membership,,,,,WHAT did MY MONEY PAY FOR THE PAST 4 YEARS. I am sorry but i will continue with Legal Action.
aW
amelia W's update20 Feb 2024, 10:58
Reviewer Update
This is REALLY a joke. HOW can you say there is an outstanding amount from 2020....and you still take R383.25 every month!!!! This is 4 years LATER.....Out of 13 000 YOU GIVE ME R512.71 to spend. WHAT is the "SO CALLED" Membership,,,,,WHAT did MY MONEY PAY FOR THE PAST 4 YEARS. I am sorry but i will continue with Legal Action.
IPS Health & Wellness's replyOfficial
20 Feb 2024, 15:49Hi Amelia,
Thank you for your reply.
Kindly be advised that you had 2x profiles with us - both agreed upon.
Please note that the one you still paid was for a membership where you pay R383.25 monthly and receive R512.71 back monthly. Your Health Bucks were added monthly as per the agreement. Please check your SMSes to see the balances sent to you.
The accumulated debits are not to the amount of R13 000.00. You are more than welcome to send us an email, and we'll gladly send a statement of what was paid vs received.
Your collagen hamper was delivered in September 2020.
The agreement and invoice stated monthly payments of R299.00 over a period of 8 months.
You were called about the outstanding payments on 01-03-2021, 15-04-2021, 31-05-2021 and 12-07-2021.
We can also send you a statement for this profile.
IPS Health & Wellness Team
Thank you for your reply.
Kindly be advised that you had 2x profiles with us - both agreed upon.
Please note that the one you still paid was for a membership where you pay R383.25 monthly and receive R512.71 back monthly. Your Health Bucks were added monthly as per the agreement. Please check your SMSes to see the balances sent to you.
The accumulated debits are not to the amount of R13 000.00. You are more than welcome to send us an email, and we'll gladly send a statement of what was paid vs received.
Your collagen hamper was delivered in September 2020.
The agreement and invoice stated monthly payments of R299.00 over a period of 8 months.
You were called about the outstanding payments on 01-03-2021, 15-04-2021, 31-05-2021 and 12-07-2021.
We can also send you a statement for this profile.
IPS Health & Wellness Team
IPS Health & Wellness's reply20 Feb 2024, 15:49
Official
Hi Amelia,
Thank you for your reply.
Kindly be advised that you had 2x profiles with us - both agreed upon.
Please note that the one you still paid was for a membership where you pay R383.25 monthly and receive R512.71 back monthly. Your Health Bucks were added monthly as per the agreement. Please check your SMSes to see the balances sent to you.
The accumulated debits are not to the amount of R13 000.00. You are more than welcome to send us an email, and we'll gladly send a statement of what was paid vs received.
Your collagen hamper was delivered in September 2020.
The agreement and invoice stated monthly payments of R299.00 over a period of 8 months.
You were called about the outstanding payments on 01-03-2021, 15-04-2021, 31-05-2021 and 12-07-2021.
We can also send you a statement for this profile.
IPS Health & Wellness Team
Thank you for your reply.
Kindly be advised that you had 2x profiles with us - both agreed upon.
Please note that the one you still paid was for a membership where you pay R383.25 monthly and receive R512.71 back monthly. Your Health Bucks were added monthly as per the agreement. Please check your SMSes to see the balances sent to you.
The accumulated debits are not to the amount of R13 000.00. You are more than welcome to send us an email, and we'll gladly send a statement of what was paid vs received.
Your collagen hamper was delivered in September 2020.
The agreement and invoice stated monthly payments of R299.00 over a period of 8 months.
You were called about the outstanding payments on 01-03-2021, 15-04-2021, 31-05-2021 and 12-07-2021.
We can also send you a statement for this profile.
IPS Health & Wellness Team
aW
amelia W's updateReviewer Update
21 Feb 2024, 10:29How stupid do you think i am.....NOW you send me sms saying i owe YOU R1943.50 from 2020,,,,WHERE is the money to took from me over the past 3 years!!!! This is a joke and you are really dishonest. I have all my statements of money taken out of my account by YOU. My attorney will be in contact with you now, for copies of the so called "concent" I am NOT going to let you get away with this....you change your game now after you have been caught, but i have 8 other people with exactly the same issue as me, which will also be going the legal way.
aW
amelia W's update21 Feb 2024, 10:29
Reviewer Update
How stupid do you think i am.....NOW you send me sms saying i owe YOU R1943.50 from 2020,,,,WHERE is the money to took from me over the past 3 years!!!! This is a joke and you are really dishonest. I have all my statements of money taken out of my account by YOU. My attorney will be in contact with you now, for copies of the so called "concent" I am NOT going to let you get away with this....you change your game now after you have been caught, but i have 8 other people with exactly the same issue as me, which will also be going the legal way.
IPS Health & Wellness's replyOfficial
21 Feb 2024, 11:33Good day Amelia,
As previously stated we can provide you with all the proof from our side.
We'll assist your lawyer with the necessary information.
Kindly note I tried assisting you from my side yesterday, but help was refused.
I would still love to be able to sort this out for you if you give me the opportunity.
Have a healthy day!
IPS Health & Wellness Team
As previously stated we can provide you with all the proof from our side.
We'll assist your lawyer with the necessary information.
Kindly note I tried assisting you from my side yesterday, but help was refused.
I would still love to be able to sort this out for you if you give me the opportunity.
Have a healthy day!
IPS Health & Wellness Team
IPS Health & Wellness's reply21 Feb 2024, 11:33
Official
Good day Amelia,
As previously stated we can provide you with all the proof from our side.
We'll assist your lawyer with the necessary information.
Kindly note I tried assisting you from my side yesterday, but help was refused.
I would still love to be able to sort this out for you if you give me the opportunity.
Have a healthy day!
IPS Health & Wellness Team
As previously stated we can provide you with all the proof from our side.
We'll assist your lawyer with the necessary information.
Kindly note I tried assisting you from my side yesterday, but help was refused.
I would still love to be able to sort this out for you if you give me the opportunity.
Have a healthy day!
IPS Health & Wellness Team