IPS ******** and ******s

My mom's account is been debited by these *******. When I emailed them, a consultant called and said the debit orders will be stopped and that another consultant will contact either my mom or I with in 3-5 working days. 16 days later I called them and spoke to consultant, explained that according to invoice statements the last payment was for August 2022, yet in September they deducted R365.65 again, I was told they automatically deduct even if products aren't sent to you ****erally day light *******). I then requested that they cancel everything ans reimburse my mom. Again I was told someone would contact us within 3-5 working days. Got a call today from yet another consultant who was not aware of the wording on the invoice they sent to us and requested that we please email her the invoice so she can read it and that they don't do refunds and that the next debit order amount of R365.65 is UNFORTUNATELY already in the system. Something needs to be done about this company, they can't just be taking people's hard earned cash because they want to