IPS Health & Wellness - Truly pathetic!!

I have been paying IPS R119.00 p/m via debit order for more than a year now and haven't received any of the monthly vitamins promised. I phoned them 2 weeks ago to cancel and was told a consultant will phone me back. A consultant did phone me last week but to sell me more goods, which i did not want or accept, i was once again promised that i will receive a call from the consultant to assist with my cancellation request but to no avail. This morning I phoned again to speak to a manager but was told all staff work from home, there are no direct lines to the managers and i can't be put through to them, all she said was she will mark it as urgent. This is really pathetic service!! They want our support by false advertising their services and products and they are quick to smear their products off on consumers who don't really want their vitamins but when you need to speak to them or have a query, nobody is available, even to phone you back.