AB
Allan Bancken-Romersa

1 reviews | Active since Feb 2020

14 Dec 2020, 14:25

IPS Health & Wellness are CON ARTISTS AND *****S

My Membership number is ***6. During July 2020 I was contacted by an IPS consultant and as a member i was offered Omega 3 capsules for 6 months . As i was not working then due to lock down I asked her not to send me anything as money was tight . I did have a 6 month deal with then that i was paying off , as it was . On the 5 of October 2020 a courier delivered a package off that I did not sign for myself but our domestic worker signed for. Upon opening it up there was a 3 month prescription for Omega 3. I phoned up the next day and spoke to them saying that I did not want then and wanted then to be send back ( I did as well do this via their porthole). I was contacted and told that they would not send a courier out as there was nothing that they could do with the pills and that I could just have them but will not be debited at all ( invoice No 354523 for R159.00 per month for 3 months). My 6 month of other pills were delivered in July and I have paid them every month until December 2020. (Invoice No 334361 for R 407.00 per month for 6 months).As IPS automatically renew and send out packages I was told to send them an email after the last debit order went off on the 1st of December . On the 2 December 2020 I phoned and inquired if all was settled, as it was . I asked to make sure that nothing was going to be send for the next 6 months .Everything was in order . Today I receive a call saying that because I had cancelled the whole deal( Every 6 months) I am going to be debited an amount of R 316.00 for the Omega 3's that I had. This is not fair as I have stated to them that I was retrenched and I can not afford to carry on with there products . Please help . At this time in my life when I don't make any money and have done the right thing , I cant afford to have this amount taken from my food table.......

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Replies (1)
IPS Health & Wellness
IPS Health & Wellness's reply13 Jan 2021, 16:29
Official
Hi Allan, thank you so much for sharing this with us. We've had a look at your profile and you were on a 6 month renewing hamper with us. We stopped this for you before any new hampers can be sent. Please let us know on our Client Care details should there be anything else we can assist you with. 

IPS Health & Wellness