1 reviews | Active since Jan 2021
IPS Health handed me over to debt collectors
During this mornign I recieved an Mail From a debt Collector (Capital Debt Collection) that I owe IPS Health over R2000 for outstanding amounts of which was never communciated to me that it is outstanding for the past year. No Communication was recieved and according to me the product was stopped and I was under the impression that it was cancelled. They Say the product was taken in 2022 and according to me it was during 2021 and I cancelled it after six months of the using the product and it was Covid time as well. They said there was 3 months debit orders to go off and according to me it was done and now recieving debt collectors stating that I owe money.
I phoned the Debt collectors and said I will not be paying the account as I was not informed on a call or on mail for the past year that I need to pay anything and I was under the impression it was cancelled. Phoned IPS Health and try to figure out what is going on and they said the people tried calling me (of which I did not recieved any calls or mail correspondence to informed me) and I need to phone the debt collectors.
I will not pay the amount as I only recieved one package and never recieved any other packages as they said every six months and also no correspondence further from them.
No debit orders went off and I will not be reliable for something according to me was paid and cancelled.
We're investigating the matter and will provide you with feedback in no time!
Regards,
IPS Health & Wellness Team
We're investigating the matter and will provide you with feedback in no time!
Regards,
IPS Health & Wellness Team
We've investigated the profile.
Kindly note that you received one hamper from IPS Health & Wellness with 3 different products (6 bottles of each) in your package.
A 6 month package lasts for 8 months when you only use your products on weekdays, and therefore we stretched your payments over 8 months to make it more affordable for you.
The invoice received in your hamper would state the full amount, as well as the amount to be paid on a monthly basis.
Out of the 8 payments, only 3 halved payments were received.
We'll send you a statement, proof of delivery and original invoice via email.
Please note that we tried calling multiple times, and a message was delivered to your number on 2022-02-14 to advise you that we're struggling to get a hold of you, and that the outstanding amount will be collected as per the sales agreement.
I hope this helps.
IPS Health & Wellness Team
We've investigated the profile.
Kindly note that you received one hamper from IPS Health & Wellness with 3 different products (6 bottles of each) in your package.
A 6 month package lasts for 8 months when you only use your products on weekdays, and therefore we stretched your payments over 8 months to make it more affordable for you.
The invoice received in your hamper would state the full amount, as well as the amount to be paid on a monthly basis.
Out of the 8 payments, only 3 halved payments were received.
We'll send you a statement, proof of delivery and original invoice via email.
Please note that we tried calling multiple times, and a message was delivered to your number on 2022-02-14 to advise you that we're struggling to get a hold of you, and that the outstanding amount will be collected as per the sales agreement.
I hope this helps.
IPS Health & Wellness Team