IPS and Platinum Life Partnership

On 15 May, I got a call from William offering me your products and an R500 voucher– I was assured by William and the lady that took my bank account details that I would only be charged after 15 June as I had one month to test the products (FOR FREE). I would only be charged if I did not cancel the subscription by 15 June.

Imagine how annoyed I was that even after discussing the process at length with your finance lady, I was charged on 27 May2023, after she assured me that the first debit order would only go off at the end of June 2023 – if I did not email to cancel after a month of testing your products.

I have been charged for a service that I was explicitly promised would be provided to me free of charge for one month. This has left me feeling frustrated and questioning the integrity of the company's practices. As a loyal customer who has always appreciated the services of Platinum Life, this incident has tarnished my perception and overall satisfaction with your brand and that of IPS. I kindly request that you rectify this error immediately by refunding the charged amount to my account, and cancel the debit order instruction and the order.