GM
Gaynor M

1 reviews | Active since Dec 2012

14 Jul 2022, 14:17

IPS A ****

This Company is a ******* and mega ****. Gosh its been 6 weeks of hell and stress.... Got a call from a person Chanel, she did not explain in detail the number of months l would have to pay for the stupid collagen (which actually didn't want) when l received the Debi Check from bank l nearly died. Phoned bank straight away to cancel, obviously couldn't get hold of said sales person on the original number. Ended up emailing, got a call from Moda... Told me order cancelled, well the email from her l requested had no such info. Just a ref number which means nothing. After at least 12 emails, probably more. Then suddenly l get multiple Debi checks from the bank, even Saturday and Sunday.... So more time wasting with this lot. Then an sms to say package will be delivered, courier tried to deliver, was not at home. Called the courier man back and told him lam not expecting a package. Lo and behold got another sms to say will deliver in 3 to 5days. Nobody responded to my further emails....... So sick and tired of this so called company....

0
Replies (2)
IPS Health & Wellness
IPS Health & Wellness's reply14 Jul 2022, 18:31
Official
Hi ***nor, this does not sound right at all and we would love to assist you in rectifying this.
I'm currently looking into this situation and will get back to you as soon as possible. 

Please always email our Client Care Department (***) so we're sure your query gets handled correctly.

Elanda - IPS Client Care Manager
IPS Health & Wellness
IPS Health & Wellness's reply15 Jul 2022, 08:56
Official
Hi ***nor! Thank you so much for the lovely chat! 
I'm happy to confirm that EVERYTHING was sorted on our side and the Debicheck requests sent by the system will stop now. 
No packages will be delivered, just like you confirmed with Moda telephonically. 

We're so sorry for the stress! 
Good luck with everything on your side. 

Elanda - IPS Client Care Manager