1 reviews | Active since May 2013
Incorrect debit and poor service!!
I requested a call back from an agent last week after getting an sms that a package was on the way. Reason I requested a call back is because the person I spoke to in April said that someone would give me a call to check if I'd like to review at a later stage and I needed to pay at 6 premiums to cover the previous vitamins I had received. Which I agreed to. To my surprise the debit orders didn't end and now I'm getting a new package. No one called me after my call back to request. Apparently they auto review which NO ONE informed me off. I was told I'd get a call from someone to confirm if I want to continue. To top it off, I'm only getting paid next week and they debited my account today and cleaned out what was left in my account for transport to get to an important meeting. Let's not even get to the non-challant attitude of Tara telling me that she will put my request through and someone will call me after 5-7 working days. When they were supposed to have gotten in touch so long ago!!
Can this subscription just be cancelled and me refunded the extra money that was incorrectly debited from my account!!!!!
We apologize if any miscommunication came in at any time.
I see that you spoke to a Client Care consultant on 15-12-2022 and your request regarding the new hamper was logged on your profile.
Kindly note that our cancellations department were already closed for the holiday period, but the profile is temporarily on hold until a consultant can assist you in the first week in January 2023.
We apologize for this.
We've investigated the matter on our side, and as per our Quality Control department, your personal consultant reminded you in April that you'll receive your hamper every 8 months and a follow-up call prior to the new hamper wasn't mentioned at all. A client can however contact us at any time regarding any future products.
The renewal hampers were also mentioned in the original sales agreement.
We can provide all recordings via email if you'd like to listen to them too.
Kind regards,
IPS Client Care
We apologize if any miscommunication came in at any time.
I see that you spoke to a Client Care consultant on 15-12-2022 and your request regarding the new hamper was logged on your profile.
Kindly note that our cancellations department were already closed for the holiday period, but the profile is temporarily on hold until a consultant can assist you in the first week in January 2023.
We apologize for this.
We've investigated the matter on our side, and as per our Quality Control department, your personal consultant reminded you in April that you'll receive your hamper every 8 months and a follow-up call prior to the new hamper wasn't mentioned at all. A client can however contact us at any time regarding any future products.
The renewal hampers were also mentioned in the original sales agreement.
We can provide all recordings via email if you'd like to listen to them too.
Kind regards,
IPS Client Care