AG
Anoeska G

1 reviews | Active since Apr 2020

23 Apr 2020, 16:21

I REALLY DON'T WANT ANOTHER BOX EVER.

I was retrenched last year, after numerous attempts to cancel the parcels I was informed I needed to take a last box, I sc****d all the cash I could together to make sure I can pay for this, as I was informed this would be the LAST box. Then I was informed at the end of last year that they sent me a new box, (HOW?) I once again informed them that I would not be able to continue but was informed if I take this box I would be able to change the contents to make it more affordable, somehow when I was retrenched and spoke to them they told me I would be able to take a break in payment but would need to take a additional box.

HOW DO YOU DO THAT WHEN YOU DO NOT KNOW WHERE YOUR NEXT PAY CHECK IS COMING FROM?

I called them before receiving the new box, as to change the contents to cheaper products, don't get me wrong, I really REALLY do not have the (*&^%%^&* cash to blow. I was informed the new box was already sent, but they would be able to change the products if I continued with the box. The 1st of May should be my last payment, so I called 3 days back to confirm that I do not want ANY new boxes, as they send them without checking if you still want the same products. Please note, I have send numerous e-mails to confirm when the last payment will be.

I spoke to a consultant and was informed that the 1st of May would be the last debit. I told this person please cancel this as I would not be able to continue with this and have not accepted the goods. I have started a new job but it is in the restaurant industry and with the Covid 19 lock down we are not working and thus not being payed, I want to pay the last amount and get this over with. I was informed that a consultant needed to contact me AGAIN. Now once again I have been informed I need to take ANOTHER additional box!! PLEASE PEOPLE, I am trying to do the right thing here. I am really not able to continue with this product. I still have most of the products sealed. I do not know when the lock down will end and we do not know when or indeed if we will be getting pay, and even if I claim for a grant, don't you think I need to buy food as apposed to non essentials.

I once again was informed that they can "give me a payment holiday" which will once again SOMEHOW enroll me to a additional box, I DO NOT HAVE THE MONEY. I am really trying my best to stop this the correct way but have been unable.

TELL ME WHAT I SHOULD DO? I have nothing to my name, do I need to get myself declared insolvent before I get this cancelled? I can not pay you anything more then I have. I have tried everything and am completely at a loss for words. I do not want your product and have tried to cancel the subscription several times only to be told a consultant will contact me in this regard. But instead I just get informed I HAVE to take another, and another and another.....It's a ****!!

They never allow you to cancel the product and just keep bullying clients into taking more junk and debiting their accounts. Where do I go from here?

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Replies (1)
IPS Health & Wellness
IPS Health & Wellness's reply08 Oct 2020, 13:04
Official
Good day Anoeska, your personal consultant spoke to you in May and made all the arrangements to cancel the profile on our side. We're truly sorry for any inconvenience or unhappiness! Please contact our Client Care Department should you need any assistance going forward. 

IPS Health & Wellness Team