Help

Good day I have a debit order with ips health, the reason why Iam using hello Peter today is that they have put my acc on debicheck and I have not used any of their products, the more you tell them that you cannot afford their staff the more they bully you into to accept in my mind is its ok I will just go to my bank and have my money reversed, only to find that they have put it on debicheck this is not on my pension is only R1800 pm I cannot afford to pay R239 I mean now really can I please have all my money back please help me.