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Over the past few months, my partner has faced significant issues with IPS, a subsidiary of Isilagosio. Despite no payments being deducted in October, they resumed deductions in December, claiming it was for a 12-month payment. However, the deductions have been inconsistent and there’s been a lack of clear communication. We have requested a detailed 12-month statement to clarify these transactions, but it has not been provided. Additionally, there was an unauthorized payment that was never approved, causing financial strain.

We are deeply concerned about the lack of transparency and the ongoing issues with their billing practices. We hope that IPS will address these concerns promptly and provide the necessary documentation to resolve the matter.