DO NOT BECOME A MEMBER OF IPS!

After being a member a few months, they called me to upgrade my membership but by then I hadn't even received all my boxes yet! I informed them of this and they assured me that once I upgrade my membership, I will have no problem and receive all my boxes. I gave it a month or two and still didn't receive anything. I sent an email saying I wanted to cancel my membership, to which they responded I had to phone in and speak to a consultat to cancel. I did, and they said someone from the cancelation department will phone me within a few days and no one did! I phoned again a few weeks later and the lady on the other side was basically trying to force me to stay a member, so I just hung up and tried again a few weeks / months later. I explained everything to this lady and told her about me not receiving my boxes for a few months by then, and she said she'll put me on the cheapest membership again and freeze the account until someone who can help me can get in contact with me. Two months later the debit orders start again an no one phoned me! And! A few months later they make the debut order R299 again, without my consent! I phoned them AGAIN last week and demanded to be credited with all the money that's been debited from my account the last year and two months, to which the lady responds that it's been to long and I can't get a refund now, I should have phoned sooner... Does she not understand that I've literally been trying for months?! So she said she'll speak to her manager about giving me my money back and get back to me, but in the meantime my membership is canceled and there won't be any further debit orders. Guess what? There was a debit order! And still no feedback. This company is absolutely pathetic and shouldn't even exist if this is how they ***** money to survive and lie and treat customers like this!