JM
Judy M
1 reviews | Active since Nov 2018
11 Mar 2022, 22:25
Delaying Tactics
Repeatedly tried to cancel subscription...by email...which they do not accept...because they need my voice recording.. My account was debited even after I declined a debi check and they promised to send me samples to trial before hand and that was never done. I am still waiting for a call to cancel and also arrange for collection of the parcel sent to me.
Helpful (0)
Replies (3)0
Replies (3)
IPS Health & Wellness's replyOfficial
17 Mar 2022, 09:38Hi Judy, thank you for reaching out!
We spoke to you about this issue, and we apologize for any inconveniece caused!
Kindly note that your profile hasn't been active with us since March 2021.
There is no active membership on our side, so all has been sorted.
Please let us know should you need any further assistance.
IPS Health & Wellness Team
We spoke to you about this issue, and we apologize for any inconveniece caused!
Kindly note that your profile hasn't been active with us since March 2021.
There is no active membership on our side, so all has been sorted.
Please let us know should you need any further assistance.
IPS Health & Wellness Team
IPS Health & Wellness's reply17 Mar 2022, 09:38
Official
Hi Judy, thank you for reaching out!
We spoke to you about this issue, and we apologize for any inconveniece caused!
Kindly note that your profile hasn't been active with us since March 2021.
There is no active membership on our side, so all has been sorted.
Please let us know should you need any further assistance.
IPS Health & Wellness Team
We spoke to you about this issue, and we apologize for any inconveniece caused!
Kindly note that your profile hasn't been active with us since March 2021.
There is no active membership on our side, so all has been sorted.
Please let us know should you need any further assistance.
IPS Health & Wellness Team
JM
Judy M's updateReviewer Update
17 Mar 2022, 20:19Good Day,
I do not agree with your feedback. I was phoned by one of your Consultant in February 2022 and my account was debited with R372.75 on the 25/02/22 which I want a refund of and also a parcel was sent to me last week which needs to be collected.
Ref: IPS ***4
Pleas check you records properly.
Regards,
Judy
Ref: IPS ***4
Pleas check you records properly.
Regards,
Judy
JM
Judy M's update17 Mar 2022, 20:19
Reviewer Update
Good Day,
I do not agree with your feedback. I was phoned by one of your Consultant in February 2022 and my account was debited with R372.75 on the 25/02/22 which I want a refund of and also a parcel was sent to me last week which needs to be collected.
Ref: IPS ***4
Pleas check you records properly.
Regards,
Judy
Ref: IPS ***4
Pleas check you records properly.
Regards,
Judy
IPS Health & Wellness's replyOfficial
18 Mar 2022, 10:46Good day Judy, thank you for bringing this under our attention.
You had a membership with us on membership numbers: ****6924 and **** 2904.
The ID numbers differ on these profiles, therefore we didn't pick up the latter when the message was posted. (ID numbers have been corrected.)
Both memberships are stopped, and we've arranged a refund of the newest membership.
Your refund will be processed on 23 March 2022.
Have a great day!
IPS Health & Wellness Team
You had a membership with us on membership numbers: ****6924 and **** 2904.
The ID numbers differ on these profiles, therefore we didn't pick up the latter when the message was posted. (ID numbers have been corrected.)
Both memberships are stopped, and we've arranged a refund of the newest membership.
Your refund will be processed on 23 March 2022.
Have a great day!
IPS Health & Wellness Team
IPS Health & Wellness's reply18 Mar 2022, 10:46
Official
Good day Judy, thank you for bringing this under our attention.
You had a membership with us on membership numbers: ****6924 and **** 2904.
The ID numbers differ on these profiles, therefore we didn't pick up the latter when the message was posted. (ID numbers have been corrected.)
Both memberships are stopped, and we've arranged a refund of the newest membership.
Your refund will be processed on 23 March 2022.
Have a great day!
IPS Health & Wellness Team
You had a membership with us on membership numbers: ****6924 and **** 2904.
The ID numbers differ on these profiles, therefore we didn't pick up the latter when the message was posted. (ID numbers have been corrected.)
Both memberships are stopped, and we've arranged a refund of the newest membership.
Your refund will be processed on 23 March 2022.
Have a great day!
IPS Health & Wellness Team