TC
Tasha C
1 reviews | Active since Aug 2020
01 Aug 2024, 13:33
Debiting my account after canceled subscription
I've had an ips health subscription which I canceled in May. Premiums have been going off my account every month since then. I have to keep calling in to get a refund. I have returned all the extras they have given me. I need you'd resolved asap.
Helpful (0)
Replies (1)0
Replies (1)
IPS Health & Wellness's replyOfficial
01 Aug 2024, 14:49Dear Tasha,
Thank you for reaching out.
Please note you had 2 active profiles with IPS Health & Wellness - a Vitamin profile and a Collagen profile.
You spoke to your personal consultant regarding both these profiles on the 8th of July 2024.
It was arranged for your Collagen hamper to be stopped immediately, and we refunded you the first amount paid.
The refund was processed on the 10th of July 2024.
Your Vitamin profile, however, was far outside the cancellation period. It was confirmed with your personal consultant to continue paying for the products received.
Your profile is currently temporarily on hold after you interacted with our Client Care department earlier today.
Your personal consultant will be in touch as soon as possible to make all the necessary arrangements.
IPS Health & Wellness Team
Thank you for reaching out.
Please note you had 2 active profiles with IPS Health & Wellness - a Vitamin profile and a Collagen profile.
You spoke to your personal consultant regarding both these profiles on the 8th of July 2024.
It was arranged for your Collagen hamper to be stopped immediately, and we refunded you the first amount paid.
The refund was processed on the 10th of July 2024.
Your Vitamin profile, however, was far outside the cancellation period. It was confirmed with your personal consultant to continue paying for the products received.
Your profile is currently temporarily on hold after you interacted with our Client Care department earlier today.
Your personal consultant will be in touch as soon as possible to make all the necessary arrangements.
IPS Health & Wellness Team
IPS Health & Wellness's reply01 Aug 2024, 14:49
Official
Dear Tasha,
Thank you for reaching out.
Please note you had 2 active profiles with IPS Health & Wellness - a Vitamin profile and a Collagen profile.
You spoke to your personal consultant regarding both these profiles on the 8th of July 2024.
It was arranged for your Collagen hamper to be stopped immediately, and we refunded you the first amount paid.
The refund was processed on the 10th of July 2024.
Your Vitamin profile, however, was far outside the cancellation period. It was confirmed with your personal consultant to continue paying for the products received.
Your profile is currently temporarily on hold after you interacted with our Client Care department earlier today.
Your personal consultant will be in touch as soon as possible to make all the necessary arrangements.
IPS Health & Wellness Team
Thank you for reaching out.
Please note you had 2 active profiles with IPS Health & Wellness - a Vitamin profile and a Collagen profile.
You spoke to your personal consultant regarding both these profiles on the 8th of July 2024.
It was arranged for your Collagen hamper to be stopped immediately, and we refunded you the first amount paid.
The refund was processed on the 10th of July 2024.
Your Vitamin profile, however, was far outside the cancellation period. It was confirmed with your personal consultant to continue paying for the products received.
Your profile is currently temporarily on hold after you interacted with our Client Care department earlier today.
Your personal consultant will be in touch as soon as possible to make all the necessary arrangements.
IPS Health & Wellness Team