LT
Lebohang T
1 reviews | Active since Mar 2017
17 May 2022, 10:28
Debited for more than the agreed time
I took a package of pills last year, I was advised I'm going to be debited for 8 months for them. 8 months has passed by they are still debiting me. I have sent numerous emails with no success of being assisted with this query. They keep saying a wellness agent is going to give me a call but they never do.
Helpful (0)
Replies (2)0
Replies (2)
IPS Health & Wellness's replyOfficial
17 May 2022, 11:12Good day Lebogang, thank you for raising these concerns.
We're investigating this urgently and will get back to you as soon as possible.
IPS Health & Wellness Team
We're investigating this urgently and will get back to you as soon as possible.
IPS Health & Wellness Team
IPS Health & Wellness's reply17 May 2022, 11:12
Official
Good day Lebogang, thank you for raising these concerns.
We're investigating this urgently and will get back to you as soon as possible.
IPS Health & Wellness Team
We're investigating this urgently and will get back to you as soon as possible.
IPS Health & Wellness Team
IPS Health & Wellness's replyOfficial
17 May 2022, 11:19Hi Lebogang, thank you for letting us know and our sincerest apologies for the experience you had.
We see your personal consultant already spoke to you earlier today and as discussed; everything has been stopped and no further debit orders will be deducted. A refund of the last faulty premium will be made into your account.
Have a healthy day,
IPS Health and Wellness Team
We see your personal consultant already spoke to you earlier today and as discussed; everything has been stopped and no further debit orders will be deducted. A refund of the last faulty premium will be made into your account.
Have a healthy day,
IPS Health and Wellness Team
IPS Health & Wellness's reply17 May 2022, 11:19
Official
Hi Lebogang, thank you for letting us know and our sincerest apologies for the experience you had.
We see your personal consultant already spoke to you earlier today and as discussed; everything has been stopped and no further debit orders will be deducted. A refund of the last faulty premium will be made into your account.
Have a healthy day,
IPS Health and Wellness Team
We see your personal consultant already spoke to you earlier today and as discussed; everything has been stopped and no further debit orders will be deducted. A refund of the last faulty premium will be made into your account.
Have a healthy day,
IPS Health and Wellness Team