EB
Elizia B

1 reviews | Active since Aug 2011

26 May 2022, 16:27

Cancellation to no avail.

I spoke to a consultant initially called Keagan Hendriks from IPS Health & Wellness on the 2022/04/19, telling me about this wonderful product for women and how it will benefit me health wise, it sounded amazing. I receive the package a week ago but didnt expect such a big box as he told me that he is only sending me a sample to try and if I dont like it he will sent the courier to collect. I was not informed that it will be a year supply of products.

I then received a sms from courier , they delivered it but I didnt sign for it , they just allowed someone else to sign for it, this is unacceptable. Anyhow, I called in the next day to cancel this order, but then the consultant told me that she will get someone to call me , till now I have not received a single call from anyone from your company,

Then I emailed they say they called but there is no f*&@# calls, what will it take for me to just have this damn thing cancelled off honestly, if I get debited for this product that is just lying and taking dust at my house that I want to be collected then I will take this further that HP.

I want this resolved ASAP... I am tired of waiting for someone to assist, I want a supervisor to call me .

My number *** .

0
Replies (2)
IPS Health & Wellness
IPS Health & Wellness's reply26 May 2022, 16:55
Official
Good day Elizia, thank you for bringing this under out attention. 

We're having a look at this and will get back to you as soon as possible tomorrow morning. 

IPS Health & Wellness Team
IPS Health & Wellness
IPS Health & Wellness's reply27 May 2022, 10:06
Official
Hi Elizia, thank you for all your patience. 

As confirmed via email, we couldn't get through to your number, but I can confirm that your personal consultant spoke to you this morning and I also confirmed everything on email and the issue has been resolved. 

Aagin, all feedback are greatly appreciated, so thank you!

Have a wonderful day! 
IPS Health & Wellness Team