Cancel of delivery and debit order - Worst service ever

In light of the above-mentioned order, Cancel my order with immediate effect. Make sure no debit order goes through.

The consultant Mr Fielander told it’s a payment and R 245 and never told me it’s a total deduction of almost R 2000.00.

I can’t get through on the number *** and you are on hold forever – the number I was given by the consultant to call with queries.

I have not received any package only a message (1st massage) saying this is my 3rd message and the package was damaged and I must pay handling fees to have the package delivered as they don’t have the details of the sender or my address (Then I wonder who paid them in the 1st place for the delivery)

I was promised to test the product for 30day and only when satisfied I will need to make a payment. Today is the 13th of June 2022 and I how can even test the product for 30 days which I have not received and the payment is due 1 July 2022.

Please contact me as matter of urgency as I will also go to my bank now.

I want confirmation the order and the debit order has been cancelled with immediate effect.

Cindy Folkus - ***