Been **** too

I am very unhappy with the service received.

I did request that premiums are ended on a call in June with a call centre agent (Please also see emails attached where I requested the cancelation)

I have asked for a cancelation over a year ago and this was not done. Instead I had two subscriptions which was still continued

The indication was that I only have 2 premiums left (July and August 2020) and that a cancelation was requested. That a final box was dispatched in July and the cancelation would then be in place

I explained to the agent that I lost my job and cannot afford premiums to be deducted, that other deduction will bounce. I was assured that there are only 2 premiums left.

Now I am today informed that I still needed to pay the remaining premiums after receiving the box. I specifically asked and if it was explained that way I would have told them to not dispatch the box and ask for a refund at that stage already

I request a refund of the premiums (August, September, October, November, December 2020) and most likely a January 2021 premium

They are welcome to trace the recording of the last conversation I had with the call centre as well as the previous conversation over a year ago where I asked for a cancelation as well. Then two premiums still went off every month for two different sets that was dispatched

I have requested a statement and also confirmation in an email that the cancelation has been processed from the consultant that phoned me today

Please acknowledge receipt of this email and that the cancelation has been affected. Also by when the refund of the premiums will be received for the 5 months I was not told about (R1 640) plus R328 for January 2021 if a premium has been issued already

Ingrid