Bad Customer Service

Item: IPS Health & Wellness
Rating: 1
Author: Wynand S

So month 3 and still no package... i understand it was lock down and and and but how come 3 other people in my office have been receiving their parcels??? I have been phoned 3 times after returning my April debit and they promised to sort this out, May came and gone and we are now almost in mid June should i return another debit order to get the IPS Health & Wellness attention ??? SHOCKING.

Helpful (0)

Replies (3)

IPS Health & Wellness's replyOfficial

09 Jun 2020, 17:43

Hi Wynand! Thank you for the quick chat!

I apologize for the long wait on your package!
We're sending your package with a different courier and will deliver the package in the following week!

IPS Health & Wellness Team

IPS Health & Wellness's reply09 Jun 2020, 17:43

Official

Wynand S's updateReviewer Update

11 Jun 2020, 14:56

Thank you very much, i have received a package but its not what i initially asked for. i will stick with this for now but going forward i will rather buy what i need from Dischem as it is less of a fuss. Thank you for reaching out and making something happen atleast but overall its just been a bad experience.

Wynand S's update11 Jun 2020, 14:56

Reviewer Update

IPS Health & Wellness's replyOfficial

12 Jun 2020, 11:55

Hi Wynand, thank you for the post.
As confirmed, the cancellations department will be in contact with you in the next few working days.

IPS Health & Wellness Team

IPS Health & Wellness's reply12 Jun 2020, 11:55

Official

Hi Wynand, thank you for the post.
As confirmed, the cancellations department will be in contact with you in the next few working days.

IPS Health & Wellness Team