Appalling Customer Service

Item: IPS Health & Wellness
Rating: 1
Author: Wendi M

Terrible service. No one you speak to seems have answers. It's been over month now since this reported I wasn't happy with the products and they still haven't been collected. I was due for a full refund and that too hasn't been processed, when I query it, I don't get sufficient answers. I had an email conversation with Moda on the 2nd of June and no reply received after that. I am tired of having to call you everytime to follow up. Please rectify immediately. What must I do with these products I won't use?

Helpful (0)

Replies (3)

IPS Health & Wellness's replyOfficial

14 Jul 2022, 18:17

Hi Wendi, thank you for bringing this under our attention.
We're investigating the situation.

IPS Client Care Management

IPS Health & Wellness's reply14 Jul 2022, 18:17

Official

Hi Wendi, thank you for bringing this under our attention.
We're investigating the situation.

IPS Client Care Management

Wendi M's updateReviewer Update

19 Jul 2022, 19:04

It's unfortunate that I had to resort to this platform for things to be sorted. In less than a week, the product was collected and refund processed. I hope no one has to go through this ordeal again.

Thank you...

Wendi M's update19 Jul 2022, 19:04

Reviewer Update

IPS Health & Wellness's replyOfficial

25 Jul 2022, 16:07

Hi Wendy, we apologize for this.
We're happy to hear that everything was sorted though!

IPS Health & Wellness's reply25 Jul 2022, 16:07

Official

Hi Wendy, we apologize for this.
We're happy to hear that everything was sorted though!