THOUSANDS DOWN THE DRAIN EVERY MONTH

In May 2014 a sales rep from IP Solutions came knocking on our door. After giving his presentation on how costs will be much less than we were currently paying, we accepted the offer and signed the contract. What he didn't mention, was that we would struggle from day 1 with the system. When making calls, the person on the other side cannot hear you and sometimes the call just gets cut. We have tried to cancel the contract since then, but every time they just say that we signed and that is it. So, we are paying thousands on this Samsung PABX system and Huge Telecom contracts, but we are not able to use it. We are currently using our cell phones to call because that is the only way. Thus, we pay R3000 on the Samsung/IP Solutions contract, R2000 on our Telkom account and then around R4000 on our cell phone accounts - ABSOLUTELY ABSURD!!!!! Today again, my husband spoke to a lady at IP Solutions and she said that a technician will be sent out. But that is just the problem - WE DO NOT WANT THIS SYSTEM ANYMORE AND IF IT IS NOT COLLECTED FROM OUR PREMISES AND OUR CONTRACT CANCELLED, FURTHER ACTION WILL BE TAKEN.