IP Solutions Causing Client Loss

<p> WE NEED HELP ASAP PLEASE!!!!!We have had our IP Solutions system since February 2015 and we deal with the branch in Cape Town. Since then, we have had nothing but trouble. At first we were struggling with our fax/copier machine. After numerous phone calls and sometimes being very rude, they sent out a technician who fixed the machine. Shortly afterwards, we had the same problem. We called them again and they ordered a new part and replaced it. It wasn’t long after that that we started having problems with our outgoing calls. We sometimes had to phone several times before the call would go through. Again we phoned numerous times and again they sent technicians time and time again, but the problem persisted. First they told us it was because the signal was bad as there is no Telkom tower to provide adequate coverage. They told us they would be changing our sim cards for the routers. After weeks of waiting, the sims were finally changed. Shortly thereafter we would try to make an outgoing call and the call would again not go through and if it went through, you would end up at an entirely different place than the one you called. Not long after that, clients started to phone us on our mobile phones, because when they phoned our landline numbers, they would get a busy dial tone. The phone calls never reached us and our phones never rang. Again we phoned IP Solutions and spoke to Waldi, he is the person who we spoke to everytime, and after tons of phone calls, he sent out numerous technicians. The one technician, Ben, told us that our lines were crossing somewhere, the reason for reaching an entirely different person than the one you tried to reach, and that 2 of our lines were dead. One of the lines was reported to Telkom by Natalie, as Ben told us that it is a Telkom fault. When the call was logged, I told them to report both lines, as they are different lines. Their response was to wait until Telkom came out and to tell them to fix both. Telkom did come out and fixed the one line, but due to the fact that we cannot see when they are busy at their box, we could not tell them about the other line. I phoned IP Solutions yet again and they told me they would be logging the call immediately. We are still waiting for Telkom and months have passed. Late April or beginning of May, Seth Human was here and he promised us all our troubles would be sorted out within 2 weeks. We are still waiting for this to be sorted out. Last week I phoned them time and time again to log the same fault, which they say is Telkom’s fault, again and they finally sent Ben again today. He opened the box and told us that the line is still dead. He also reported the line to his office about 6 weeks ago and according to them, they logged the call. We never received any reference number or anything from Telkom. After our owners spoke to Waldi again today, the fault was finally logged and we received the reference number. We also have 2 Daisy Connect phones with them. We called Renier on a Friday afternoon when we had a dead phone with no dial tone or coverage. They told us that they would be looking into the problem, but yet again we had to phone numerous times before they eventually came to bring us a new phone, which has already started giving problems again. Their constant excuse for everything is either that it is Telkom’s fault or that it is a network problem. We have tried contacting the director Sid, but to no avail. Neither him nor the other director Roscoe, or the managing director Julio, ever answer their phones. We are truly fed up with them and their excuses. Everyday we are losing clients and potential business because people cannot get through to us. We have clients come in to tell us that our telephone lines are constantly giving a busy tone. Not only are we losing clients, we are also losing money every day! We want this sorted out ASAP!!!!!</p>