WOW! What a difference

<p>Investec is innovative, attentive to clients’ needs, focused on ensuring a good experience, and professional; I’ve never experienced banking services this good.</p> <p> </p> <p>I’m a tough customer who is concerned about data privacy and protection<br />=======================================================<br />No problem, Investec allowed me to use a secure document exchange service to protect my digital documents during the application process and provides me with a secure online briefcase in which to keep copies. Moreover, Investec is happy not to e-mail me statements and does not withhold my rewards for my opting to just download statements from their site.</p> <p> </p> <p>I go out of my way to make sure that my clients know that they’re valued<br />======================================================<br />Turns out, Investec has the same values. From filling out the application form, to engaging with the new client team, to my welcome box and follow-ups from the team, every step is handled professionally and with an awareness that time is a precious commodity. During the application process, I dealt with one person—a gent named Kyle—who took ownership of the process and ensured a smooth application.</p> <p> </p> <p>I misunderstand something on the website and can’t add a payment beneficiary<br />===========================================================<br />No problem, I call into the service desk, the system recognises my number and voice (no security questions), and a gent named Travis does his best to help me out. Due to my misunderstanding, it looks like we can’t add the beneficiary; no worries, sometimes things go wrong. Not happy that he couldn’t help me out, Travis carries on digging and figures out my mistake. Travis then phones me up to help me get sorted.</p> <p> </p> <p>I was driven to switch banks when RMB tried to force me to use their low quality mobile app, which doesn’t support text scaling (making things bigger for people with visual impairment). Up until that point, I’d put up with all kinds of poor treatment from RMB; however, their obstinate unwillingness to make an exception for someone with a visual disability was the last straw. Having been with Investec for just short of a month and being in the last stages of ending my ~20-year relationship with FNB due to RMB’s behaviour, I’m staggered by the difference in customer experience; one bank talks about being the best, the other just delivers.</p>