Worst bank Investec

Money was ****** from my Investec account. There was no one-time pin or biometric authentication requested. Within 6 hours of the theft, I called the call center. I was told that the money cleared and it cannot be canceled and that Investec can do nothing about it, they will send it to the ***** department to investigate, and ***** would get back to me in 2 days. At the same time I emailed the banker assigned to my account. I have still not been called by Investec. The banker responded to my email requesting be called by saying that he is a meeting, he'll get his colleague to lower my limits, and that's he'll call me as soon as possible. It is a day later and he is still in a meeting.

This is so disappointing! How do I get Investec to respond? If anyone knows ,or can help, please advise?