Useless Customer Service means you can't get hold of them

I'm quite shocked that a seemingly elite private bank has this experience. It seems like the differentiator Investec has where they don't have branches is their downfall. Investec's customer service is useless.

Tried mailing my banker, no response for a month. Tried mailing the complaints department, no response for a month Tried phoning, "we'll get back to you" is the only response Tried phoning some more, no answer

Nothing personal and nothing private about my banking experience.

Honestly, so many other banks will take your business. I'm out.