Unwanted New Customer

Based on the highly rated service that Investec have provided to friends of mine, I contacted one of your consultants to enquire what the requirements were to open an account with Investec as I was wanting to move from the Bank I had been with for many years. I mentioned to him that I was 70 but he was quick to add that age was not a criteria. After giving him my background and circumstances, he told me that I needed a minimum income of R 1 million a year as well as a nett asset value of R 30 million !!! Nowhere on the website is there any mention of this. He suggested that I try 1 of the retail banks who would be better suited to service my requirements. Is this how you deal with potential new customers ? This guy made absolutely no attempt to find out a bit more about my financial standing, he was clearly not wanting me as a customer, maybe my age was in fact the problem. I have spoken to my friends who are Investec clients and they are shocked and appalled with the attitude I received.