Unfair treatment by Investec

I am an employee at Sasol and recently changed my payroll banking details. I did a trade that was executed for this month the first. I understand after enquiry that I am not receiving any payment yet because my banking details have to be confirmed by compliance. From teusday there has nothing been done by compliance. And in fact I called in to push them to do it. Not even a feedback as to when. All other trades done by work colleagues are complete but mine is not. I have no influence over who changes bank accounts and I do not remember authorizing investec to change my banking accounts. Now they take ages to verify by banking details. So much of an inconvenience over something you have no influence over. I need my deposit trade paid in today afternoon latest. This is unprofessional service as the consultants cannot even escalate your call for complaint as they are failing to address the situation.