Unauthorised credit enquiries logged during onboarding

I engaged Investec Private Banking to open an account and move my banking relationship across. I supp**** all requested documentation promptly and in full.

During the onboarding process, multiple “credit application” enquiries were logged on my credit profile by Investec on 02/12/2025, 18/12/2025 and 22/01/2026. I did not request or authorise multiple credit-application enquiries, and this has negatively impacted my credit profile.

My concern is consent, process and accountability. If these were duplicate/internal re-submissions, they should be corrected/removed urgently.

I’m requesting that a senior representative:

Confirms why multiple enquiries were submitted,

Provides the consent/mandate reference for each enquiry date, and

Submits the required instruction to the bureau to remove/correct any unauthorised/duplicate enquiries.

I’m available immediately to resolve this.