They'll tell you about service but not deliver it. Expect to float the service experience at your cost.

<p>I have a banker who doesn't return calls, relates every incident with me is isolated(regardless of frequency), is hardly available to answer calls i make and further doesn't keep service commitments. What am I paying for Ruan? Lodged a complaint 3-4 weeks ago which is still open. Next rung up the ladder, no better. Hendre made commitments, only to update you after he failed to me them - that they won't be met. Takes actions to get information and manage outcomes by set dates. Doesn't deliver on that either.Calls you weeks later and asks you to repeat your issues - guess you weren't paying attention the first time. My original issue occurred on the 28/04- somehow Investec feel it ok to roll this abomination of service over weeks. To be clear their cards aren't working, multiple failed transactions (despite money in the account) - but true to form it's everyone else's fault. Dee made this abundantly clear, it's VISA fault not ours; its other banks fault not ours; ZAR transactions completed in RSA that are presented as USD transactions - speak to the merchant it's their fault. Not to mention that I never again want to deal with such an individual from Investec. There too is a complaint. In a nutshell - expect to chase your banker at your expense, expect any issue to be fobbed off and defined as isolated - despite a poor appreciation of the words definition, expect the be told one thing and have another done, expect to be told it will be wrapped up and concluded and then for it to roll over to the next week, expect that they think it reasonable to have their customers embarrassed overseas and not be able to transact overseas and further that they will sit on the issue for more then 6 weeks. Most of all expect them to tell you about their service and completely fail to live up to what they say they deliver. No urgency for clients abroad and in foreign countries at all. It's the experience you can expect from mass market banks. Expect to have to try and get credible answers from other banks, other merchants etc - at your expense. </p>