WM
Werner M

1 reviews | Active since Dec 2022

04 Jul 2023, 20:05

The best bank in South Africa

Investec is without a doubt the best bank in South Africa.

My wallet and phone got ****** in Rome and I called Investec at 19:30 to regain access to my online accounts.

When calling Investec, a real human picks up the phone, no IVR! What is even more amazing about Investec is that the person who pics up can actually resolve your issue, no transfers or holding. My issue was resolved within 10 minutes by a knowledgeable and well-spoken Investec employee.

Just to compare: one of the cards in my wallet was with FNB, I just gave up trying to cancel it after the third call to some system with numerous different options and no solution. Needless to say that card has not been cancelled yet.

Well done Investec! You have my loyalty.

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Replies (1)
Investec
Investec's reply05 Jul 2023, 08:32
Official
Wow! Thank you Werner for taking the time to provide us with such amazing feedback. We are so glad to hear that our Client Support Centre was able to assist you there and then, we are always here for your every need 24/7. We hope that you have a safe rest of your trip.