Terrible service
I have been Investec for several years, recently it’s the worst service ever, everything asked which is offered by other bank is a no. They can’t even spilt a debit order in two options like how other banks do .Worse part is their rules change all the time and you not informed. It’s so bad that when other banks informs you on interest rate they don’t.
Whenever I call my banker her phone is on voicemail and she never calls back. I have schedule payment for the 24th it didn’t go through because it’s a public holiday like what the hell. I couldn’t even do an immediate payment to try and fix the delay in payment because the option isn’t available during holidays .
A while bank I was helping to recruit clients with them when one client opened and used a different service while the account is function suddenly they can’t pay me because the client does not have a salary coming to the account. To a point I was told even if she moves her salary over later I won’t get compensated.
I m so disappointed with the service and yearly fees go up. Now we charged for international debit orders . What Investec was and what it is no. It’s terrible it’s another FNB.
I m so disappointed with the whole service . I wonder if management changed or what.
It’s not far from capitec
The 2% cross border fee replaces the old 2.5% international fee that was built into the transaction before. The fee is slightly lower now and it reflected separately on your transactions which is why you're noticing it now.
We do have a 24 hour Client Support Centre which is able to assist you with all your transactional queries and needs (apart from new lending needs) when you cannot get hold of your Private Banker. I see your Private Banker is on leave at the moment which is why you aren't able to get hold of them. I will let your Private Banker know that you are not happy. We would like to hear your suggestions on what we could offer that other banks have, you're welcome to send us that feedback via the Feedback forms on Investec Online or the App.
The 2% cross border fee replaces the old 2.5% international fee that was built into the transaction before. The fee is slightly lower now and it reflected separately on your transactions which is why you're noticing it now.
We do have a 24 hour Client Support Centre which is able to assist you with all your transactional queries and needs (apart from new lending needs) when you cannot get hold of your Private Banker. I see your Private Banker is on leave at the moment which is why you aren't able to get hold of them. I will let your Private Banker know that you are not happy. We would like to hear your suggestions on what we could offer that other banks have, you're welcome to send us that feedback via the Feedback forms on Investec Online or the App.