SHOCKING INVESTEC SERVICE - MONEY IS NOT SAFE THERE

On 13 October 2022, I fell for a smsishing **** where I entered my credit card details for what I believed to be a SA Postal Service fee for international taxes. The amount was for R25.99 but naturally a sudden much larger amount went off. However, no second factor authentication occurred. As I was logging in to the app to see what was going on I received another SMS to say another massive amount of money had been deducted. AGAIN: no second factor authentication happened. When I phoned Investec to cancel my card I informed them that what's shocking is that no second factor authentication happened. After Investec's ïnvestigation" they informed me that I did indeed approve these massive amounts using my Biometrics. I told them I was happy to send them my phone for analysis. I did not approve the transactions. I gave them the screenshots I took at the time (because I was nervous the post office was going to do multiple deductions of R25.99). I had nothing to hide and was not embarrassed that the site was linked to known ******* activity. Investec has simply maintained that I authorized it and there was nothing more to do. They said they did request a refund from the merchant, but when I asked for proof of this they could not provide it. I asked for an exact time-stamped sequence of events to see if the app could be hacked while I had the ********** link open. All my concerns have been summarily dismissed. My family spends ~R800 per month on bank fees with Investec and this is the level of shocking service you can expect. They cannot be trusted. Next stop: ombudsman