Shocking experience

Timeline for enquiry:

23 February: I emailed Investec enquiring about opening a private banking account. 26 February: Received a response asking me for more details for which a responded and sent required details. I did not receive any further communication thereafter. 29 February: Emailed again asking for feedback - no response. I ended up calling the CSC and was promised someone would get back to me. 4 March: Received a response from the same person I was previously in contact with, apologising for the delayed response and asking for my employment contract, which I sent. 5 March: Received communication from a different person asking me for more details. 6 March: Received an email asking which region I’d like a banker in, and I specified that a Joburg banker would be more convenient for me. 11 March: Employment contract was asked of me… again, and the person I was in communication with forwarded my details and contract to a banker in Johannesburg. 14 March: I sent an email to the person I’ve been in contact with, expressing my disappointment with this whole process. She apologised that the banker who my details had been forwarded to had not reached out and said she would try and get banker to contact me. 19 March: Banker has not reached out to me till today.

Three almost four weeks to even get someone to contact me.

This is incredibly disappointing. I haven’t even app**** for an account; I was just inquiring about opening one and this is the type of service I have received – shocking.