Service no longer exists at Investec - can't even get PoPs

I never thought I'd find myself on hellopeter with Investec, the service provided has always been great, its the longest I've ever been with a bank, yet the past two weeks have been horrible, with multiple and continous service failures which effectively fall on deaf ears. I am literally experiencing the service I left ABSA Private Bank to get away from. ------ ISSUE 1 I have been trying since Thursday to get proof of payments for two transactions relating to an insurance claim. Failure 1 - At the time of transaction, they would not allow me to download or print, giving an error message about a popup blocker, I do not have a popup blocker enabled. Failure 2 - Navigate to the confirmation of downloads page - try and download the PoP there, nothing happens. Failure 3 - Use your Live Chat functionality, get told I need to clear my cache and try again. I do this AND try a different browser. Same result. Failure 4 - Back onto chat - go through the process again - get asked which transactions I need PoPs for - and then completely ignored after multiple prompts Failure 5 - After raising this on twitter, I get the commitment that I'll have PoPs by end of business yesterday as it takes ONE FULL day for a private bank to send PoPs (Friday). Once again nothing, and no further communication.

How is it possible that such a simple request has not been actioned via multiple platforms, holding up my insurance claim? I have said its urgent. I am cancelling the policy, and don't want them looking for any reason to not pay out. ----------- ISSUE 2 I would like to request a change in the primary banker associated with my account. The guy might as well not exist.

In the past 2-3 weeks - he has been copied on ALL communication, I have expressed my dissatisfaction in the process and service multiple times on both email and twitter. Not once has he made any effort to get involved, even when I've had a responses on twitter repeatedly stating your banker has been notified and will be in contact.

I do not want access (or lack thereof) to someone who has zero interest - in the past, with previous bankers, they were involved every step of the way, if there were issues, they were almost immediately resolved, or an explanation was given. ------ I would also like to note, with all these issues, the only exception has been Ronelle - her service has always been excellent - but - she shouldn't have to carry the weight of every department in the banks failures.

I'd also like to again express my dissapointment that I'm here on hellopeter after so many years of good service, it is honestly sad how many service failures I've had in the past three weeks.