MN
Mikyle N

1 reviews | Active since Jun 2018

28 Jun 2018, 13:30

"Private Banker", a waste of money

After 8 years with this bank, I have come to realise that I have been paying for a "private banker" for nothing. Even a simple request ends up with me paying significant fees because two internal departments don't talk to one another. Requesting FNB to complete the same transaction - didnt cost me a cent and was done correctly. Investec is, and Im starting to realise, was always a waste of money.

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Replies (1)
Investec
Investec's reply28 Jun 2018, 15:07
Official

Hi Mikyle,

We are so sorry to hear about the experience you have had with us, this is not the experience that we strive to give our clients. I have escalated the feedback that you have given us. Eddie, your banker's team leader, will be in contact with you today to assist in a resolution.