Poor service levels from Investec Private Bank.

I have been banking with Investec for 8 years now and I have never experienced as much frustration as I am currently. My banker was changed without me being formally informed. My experience with him has been quite unpleasant. After I called him out for failing to provide me with something I requested a month before he just retorted 'how about you get another banker?' Which Investec Bank is this? Yesterday morning I requested he expidite the change of my banker, to which he committed to have concluded by the end of the day and confirmed that his Team Leader will get back to me. I am still waiting.

Maybe after 8 years it's time I tried RMB Private Bank, I am beyond myself. Investec Bank is really dropping the ball on its service levels. I never thought I would write such a review about the bank, but they have really dropped the ball.