Poor Service and Left chasing my requests.

I recently opened my second business account with Investec, Submitted all forms by hand and it was opened. However till date for 2 weeks, after 5 calls to have them link my new account to my profile, they have done nothing, now I am told there's no authorised access form which we know was filled in and signed by the directors. Really isnt our duty to call the bank 5 times to chase my online access. Sloppy things ahead for high banking fees.