HG
Hantie G
1 reviews | Active since Dec 2010
19 Mar 2021, 16:02
Poor Service
I requested on the 4 March 2021 to sell my share. Notice received that they will sell. Further then that i did not receive any communication from them. No reply to my emails. When I called I depleted my and that of my mother for holding on. This morning I called spoke to an agent my airtime depleted but they did not return my call. Till now no money in my account after they said 10 working day. No customer service from them.
Helpful (0)
Replies (8)0
Replies (8)
Investec's replyOfficial
19 Mar 2021, 18:29Hi Hantie ,we apologised for the inconvenience you are currently experiencing and we will ask the team to give you a call as soon as possible. They should contact you during business hours.
Investec's reply19 Mar 2021, 18:29
Official
Hi Hantie ,we apologised for the inconvenience you are currently experiencing and we will ask the team to give you a call as soon as possible. They should contact you during business hours.
HG
Hantie G's updateReviewer Update
19 Mar 2021, 18:58This is unacceptable. Why do a person sell share because they need the money. What must my children and mother eat.
HG
Hantie G's update19 Mar 2021, 18:58
Reviewer Update
This is unacceptable. Why do a person sell share because they need the money. What must my children and mother eat.
HG
Hantie G's updateReviewer Update
20 Mar 2021, 06:12Still no reply to my emails or funds in my account. What will they worry !!!!!!!
HG
Hantie G's update20 Mar 2021, 06:12
Reviewer Update
Still no reply to my emails or funds in my account. What will they worry !!!!!!!
Investec's replyOfficial
20 Mar 2021, 11:02Hi Hantie, the Share Scheme team only works during office hours and will be able to contact you on Tuesday.
Investec's reply20 Mar 2021, 11:02
Official
Hi Hantie, the Share Scheme team only works during office hours and will be able to contact you on Tuesday.
HG
Hantie G's updateReviewer Update
20 Mar 2021, 11:34You can be use of this that i will not leave it here. This such poor service.
HG
Hantie G's update20 Mar 2021, 11:34
Reviewer Update
You can be use of this that i will not leave it here. This such poor service.
HG
Hantie G's updateReviewer Update
23 Mar 2021, 19:21Investec rep**** to my my review on the 20 March 2021 confirming that Share Scheme team will call me on Tuesday, 23 March 2021 during the day. It is 7:20pm no phone call or my funds.
HG
Hantie G's update23 Mar 2021, 19:21
Reviewer Update
Investec rep**** to my my review on the 20 March 2021 confirming that Share Scheme team will call me on Tuesday, 23 March 2021 during the day. It is 7:20pm no phone call or my funds.
Investec's replyOfficial
23 Mar 2021, 19:51I am sorry to hear that, Hantie. I have escalated this and asked the team to contact you tomorrow during business hours.
Investec's reply23 Mar 2021, 19:51
Official
I am sorry to hear that, Hantie. I have escalated this and asked the team to contact you tomorrow during business hours.
Investec's replyOfficial
24 Mar 2021, 09:02Hi Hantie, the contact number that you have provided does not exist. We will be sending you an email to assist further with your query. Please keep an eye out for it, especially in your junk.
Investec's reply24 Mar 2021, 09:02
Official
Hi Hantie, the contact number that you have provided does not exist. We will be sending you an email to assist further with your query. Please keep an eye out for it, especially in your junk.