Poor ***** department

Never have I ever been so discouraged and disappointed. Investec private bank, ***** department. On the 14th December 2019. I was under duress where my bank card and my finger print was used forcefully to access my banking app and withdraw cash too. The ********* transferred money from my primesaver account to my private bank account then to themselves using my app. I promptly communicated this to the bank as soon as I was released from the situation at hand on the same day. On the very same day I sent the case number I had open at Midrand police station. I was made to believe that the accounts which the money was sent to where frozen and the matter would be attended to on the Tuesday the 17 December 2019 after the holiday.

After continuously following and running after the bank. I was told via email on the 20 December 2019 that the money can not be recovered and counseling is being offered by the bank. After doing my own research I found that the money was sent to Capitec bank and Bidvest bank. The Bidvest bank is linked to five other old mutual bank account. This my own private banking ***** team was information they could not attain.

I then asked about an insurance and I was told non is available. The shock that a private banking institution will have such a weak ***** unit and the lack of insurance for such cases. How many millions can be lost though???