SR
Shawn R
1 reviews | Active since Dec 2019
26 Sept 2023, 13:06
Payments don't reflect
I've recently joined Investec. As a niche bank that deals high net worth individuals. I find it pathetic that payments have not reflected. I got paid my salary on Friday 23rd September. 4 days later and the funds are still not reflecting. I've reached out via their online chat feature and was assured that this will be escalated however I still have no feedback.
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Replies (3)
Investec's replyOfficial
26 Sept 2023, 13:59We're really sorry to hear about your service experienced with us in this instance.
This is not the level of service we strive to provide to our clients and we are disappointed to hear that we have fallen short of your expectations in all of this.
I have escalated this through to our digital team and your bankers as well, we are currently looking into getting this resolved as soon as possible for you.
Your concerns have been sent through to the Complaints team to investigate further, they will be in contact with you soon regarding a resolution.
This is not the level of service we strive to provide to our clients and we are disappointed to hear that we have fallen short of your expectations in all of this.
I have escalated this through to our digital team and your bankers as well, we are currently looking into getting this resolved as soon as possible for you.
Your concerns have been sent through to the Complaints team to investigate further, they will be in contact with you soon regarding a resolution.
Investec's reply26 Sept 2023, 13:59
Official
We're really sorry to hear about your service experienced with us in this instance.
This is not the level of service we strive to provide to our clients and we are disappointed to hear that we have fallen short of your expectations in all of this.
I have escalated this through to our digital team and your bankers as well, we are currently looking into getting this resolved as soon as possible for you.
Your concerns have been sent through to the Complaints team to investigate further, they will be in contact with you soon regarding a resolution.
This is not the level of service we strive to provide to our clients and we are disappointed to hear that we have fallen short of your expectations in all of this.
I have escalated this through to our digital team and your bankers as well, we are currently looking into getting this resolved as soon as possible for you.
Your concerns have been sent through to the Complaints team to investigate further, they will be in contact with you soon regarding a resolution.
SR
Shawn R's updateReviewer Update
26 Sept 2023, 16:45Hi thanks for your reply, however its been almost 3 hours and I still don't have any correspondence
SR
Shawn R's update26 Sept 2023, 16:45
Reviewer Update
Hi thanks for your reply, however its been almost 3 hours and I still don't have any correspondence
Investec's replyOfficial
26 Sept 2023, 18:26Sorry to hear you weren't contacted earlier today. We are working on resolving the issue as discussed with the complaints lead just now. We'd rather contact you directly now instead of sharing private data on a public forum.
Investec's reply26 Sept 2023, 18:26
Official
Sorry to hear you weren't contacted earlier today. We are working on resolving the issue as discussed with the complaints lead just now. We'd rather contact you directly now instead of sharing private data on a public forum.